Three years ago, when Convead
was young and we'd got no permanent technical support team, I communicated with users a lot – helped them to cope with the interface and received feedback. At the same time, I was creating a client's profile.
The pattern was clearly traced – a 30-years old man, single, with technical education, profound knowledge in marketing, sense of humor, sports, travels, likes dogs and takes a great interest in photography. He looked just like a man of my dreams :)